Privacy Policy

Information we collect

We collect information you give us, information the site records as you use it, and information from the providers who fulfil a booking.

• Directly: your name and email when you join, a phone number if you add one, the traveller details you enter at checkout, the searches you make, and the messages you send us.
• Automatically: the browser and device you use, the pages you open, and the cookies described below. We do not derive a city or a precise location from your IP address.
• From providers: the booking confirmation from the supplier who fulfils the hotel stay or the flight, and payment verification from our payment processor. We do not store full card numbers.

How we use your information

• Confirm the bookings you make on the platform.
• Send confirmations and itinerary updates, and provide support on a booking.
• Remember the language and the currency you choose in the header.
• Keep the platform reliable, prevent fraud, and meet legal obligations. Analytics runs only after you allow it.

Information sharing

We do not sell your personal information. We share it with the supplier who fulfils your booking, with the payment processor that handles the charge, and where the law requires it. An analytics provider receives data only if you allow analytics cookies.

Cookies

A sign-in cookie keeps you logged in. A language cookie remembers the language you chose. A consent cookie stores the choice you make here. You can also control cookies in your browser; blocking the sign-in or language cookie limits those features.

Analytics and marketing cookies stay off until you allow them. We do not load them before that.

Language and display currency

You choose the language and the display currency in the site header. That choice is kept on this device and, once you are a member, on your profile. It is not tied to a precise location. You can change it at any time; your choice then takes precedence.

Data retention

We keep account information while your account is active. Booking and payment records may be kept for up to 7 years for accounting and legal compliance, including after you ask us to delete the account.

Your rights

• Access — request a copy of the data we hold about you.
• Correction — request we fix inaccurate information.
• Deletion — request deletion (subject to legal retention).
• Portability — receive your data in a machine-readable format.
• Objection — object to processing for marketing.

Security

We use HTTPS for data in transit. Card payments are handled by a PCI-compliant processor, and we do not store full card numbers. Access to account data is limited to you and to staff who need it for support. No method of transmission over the internet is 100% secure.

Children’s privacy

The platform is not intended for children under 18 and we do not knowingly collect their information.